Privacy Policy

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Introduction

The F Katzen Co Pty Ltd t/a Katzen Financial Group (ABN 91 669 384 650) ("we," "us," "our") is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with Australian law, including the Privacy Act 1988, the National Consumer Credit Protection (NCCP) Act, and the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act.

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What Type of Information is Covered

This policy covers all personal and sensitive information that we collect, use, store, and disclose about our clients and potential clients.

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What Kind of Information May Be Collected

We may collect various types of information, including but not limited to:

• Personal Identification Details: Full name, address, date of birth, and gender.

• Contact Details: Email address, phone number, and residential address.

• Financial Details: Income, expenses, assets, liabilities, bank account details, tax file number, and credit card information.

• Employment Details: Employment status, employer's name, and occupation.

• Credit History: Credit reports, credit scores, and information from credit reporting bodies.

• Transactional Information: Details of the financial products and services you have obtained from us.

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Sensitive Information

We may collect sensitive information, such as health details or membership of professional or trade associations, where it is necessary for the services we provide. We will obtain your consent before collecting any sensitive information, except where required by law.

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Personal Information That Is Provided

Personal information may be provided to us directly by you or indirectly through a third party, such as when you complete an application form, provide documents, or contact us by phone, email, or other means.

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How Information Is Stored

We store personal information in a combination of secure computer storage facilities, paper-based files, and other records. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Security measures include:

• Physical security measures at our premises.

• Access controls to our information technology systems.

• Use of encryption, firewalls, and secure socket layer (SSL) technology.

• Regular audits and monitoring of our systems for potential vulnerabilities and attacks.

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Collecting Information from Third Parties

We may collect personal information about you from third parties, including lenders, credit reporting bodies, and other financial institutions, to provide our services. This information will be handled in accordance with this policy and relevant laws.

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How We Can Disclose the Information Given to Us

We may disclose your personal information to:

• Lenders and Financial Institutions: To assess your credit applications and manage credit facilities.

• Credit Reporting Bodies: For the purpose of credit reporting and assessment.

• Our Related Entities and Affiliates: For the purposes of managing our business and providing services to you.

• Service Providers: Including IT service providers, administrative support, and marketing agencies.

• Professional Advisors: Such as lawyers, accountants, and auditors.

• Government and Regulatory Bodies: As required by law, including the Australian Securities and Investments Commission (ASIC), Australian Transaction Reports and Analysis Centre (AUSTRAC), and the Australian Taxation Office (ATO).

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Credit Reporting Policy

We collect and disclose credit information in accordance with the Privacy Act 1988 and the Credit Reporting Privacy Code. This includes information about your creditworthiness, credit standing, and credit history.

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Collection of Credit-Related Information

We collect credit-related information to assess your eligibility for credit and to manage our credit relationship with you. This may include information from credit reporting bodies, such as your credit score and credit history. We may also collect information about your credit accounts, repayment history, and any defaults or serious credit infringements.

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Direct Marketing

We may use your personal information to send you marketing communications about our products and services. This may include information about promotions, special offers, and events. You can opt-out of receiving marketing communications at any time by contacting us using the details provided below or by following the opt-out instructions in the marketing communications.

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Cookies

Our website uses cookies to enhance your user experience. Cookies are small text files stored on your device. They help us understand how you use our website, so we can improve our services. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

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Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Physical Security: Secure premises and physical access controls.

• Technical Security: Firewalls, encryption, secure socket layer (SSL) technology, and access controls.

• Organizational Security: Employee training, internal policies, and procedures for information security.

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Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any linked websites.

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How You Can Access Your Personal Information

You have the right to access your personal information held by us. To request access, please contact us using the details provided below. We will respond to your request within a reasonable time and provide access unless certain exceptions apply, such as where providing access would unreasonably impact the privacy of others, where it would be unlawful, or where it would reveal our intentions in negotiations with you in such a way as to prejudice those negotiations.

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What Is the Process for Making a Complaint (AFCA)

If you have a complaint about how we have handled your personal information, please contact us using the details below. We take all complaints seriously and will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):

Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001

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Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The F Katzen Co Pty Ltd t/a Katzen Financial Group
Email: felix@katzenfg.com.au
Phone: 0414 064 511
Address: 205/283 Alfred Street N, North Sydney NSW 2060

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Changes to the Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect when it is posted. Please check our website regularly for updates.

This Privacy Policy is effective as of 19 July 2024.